Contact Support – Get Help Fast

What to Have Ready Before You Chat

To get a helpful first reply, have your account username handy. If your issue involves a transaction, note the approximate time you made it and which payment channel you used – e-wallet, bank transfer, or FPX. Providing these three pieces of information in your opening message lets the agent check your records immediately. Without them, the first reply will be a request for those details, slowing things down.

Typical Reply Times per Channel

Live chat replies are almost instantaneous. During busy periods you may wait a minute or two, but an agent usually responds within seconds of you sending your message. The contact form takes longer. You should expect a reply within a few hours during the day, and by the next morning if you submit it late at night. The platform replies by email to the address you provide.

Languages and Hours

Support is available in both English and Bahasa Malaysia. Agents are trained to handle queries in either language, so you can choose whichever you are most comfortable with. The team is online 24 hours a day, 7 days a week. There are no breaks or off-peak periods – you can reach a human agent at any time, including public holidays.

What Never to Send in a Public Channel

Never share your account password, a full card number, or any one-time verification code over live chat or the contact form. These channels are not fully encrypted end-to-end. Genuine support will never ask for those details. If anyone does, stop the conversation and report it to the platform immediately. Keep sensitive information private at all times.

Live Chat – Best for Account and Urgent Issues

Live chat is the fastest way to reach support and is ideal for anything account-related: login problems, balance discrepancies, or verification requests. Agents can view your account in real time, which cuts down back-and-forth. Use the contact form instead if you need a written record of the conversation. That channel is better for disputes, bonus clarifications, or any request where you want a timestamped reply you can refer back to later.

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